Samples are dependent on stock levels and product campaigns. All incentives will be displayed on the website when they are available.

At Seckingtons we always want to assist to ensure the product you purchase is suitable for your hair. Please message us via our instagram page or email us at and we will be happy to assist.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

We offer a FREE pre-paid returns service on all UK orders through Royal Mail. You will receive a pre-printed address label with your order.

If you are returning from outside of the UK, you will need to cover the cost of returns

Our returns policy-

We are happy to offer an exchange or full refund on products that haven't been opened and have the hygiene seal still in place. If the item is faulty we will be happy to exchange.

However we are unable to offer a refund, replacement or exchange on products that have been used or with the safety seal removed, this is due to hygene reasons.

If your order qualified for a free gift , we must have this returned before we can issue a full refund.

If you are eligible for a refund or exchange this needs to be within 30 days of purchase.

To return an item you can bring it to your local Seckingtons hair salon, or return via your local delivery shop or post office. We do not cover the cost of return shipment costs.

I you aren't completely satisfied please don't hesitate to contact us on 01604633366 or email us at and we will do everything we can to assist you.

Unfortunately we don't offer student discount. we do however offer discount campaigns and sales throughout the year, so look out for those!!

Delivery Terms & Conditions

P&P £3 - standard shipping - 3-5 working days
FREE over an £80 spend
UK only

Click & Collect- free from both Seckingtons salons Tuesday - Saturday

Shipping- We aim to have all deliveries arrive within 3-5 working days.

Delivery times are based on orders placed before 3pm GMT, Tuesday - Saturday.
*Business days exclude Sundays and UK Bank Holidays

Deliveries may experience delays due to COVID but we will work hard to ensure your order is with you on time!

We cannot be held liable for incorrect entry of address or contact information when placing order and once the order has been sent unfortunately we won’t be able to offer refunds. If you do happen to make an error please email us at with your order number. Or call us on 01604 633366.